I'm having issues with the video draw. How can I fix it?

The video draw player is provided through JW Player and you can see a list of the devices and browsers that they support on their  Browser & Device Reference page.

If your device and browser are listed as supported and you're still having issues accessing the postcode or viewing the video, please  contact admin with a screenshot and a description of the issue or try any of the suggestions below.

Internet Explorer

Some users have reported improved video support by going to Internet Explorer's settings and changing the setting for "Use software rendering instead of GPU rendering" on the Advanced Tab. Please try the opposite setting and reload the page before contacting support.

We would also recommend switching to a less  outdated browser as Microsoft's support for Internet Explorer 10 and below has ended.

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