I'm having issues with the video draw. How can I fix it?

If you see a message saying that we are having issues with the video player but you can still see a play button, please try hitting it anyway. The system assumes that most people will play the video within a few minutes and will think that there must be an issue if the player hasn't been started by then. Give it a go, it might still work!

Some video ads pause themselves to encourage viewers to take action and interact with its content such as filling in a form or poll, including a button within the video which would take the viewer to the retailer should they choose to hit it or they could even have a game embedded within the ad. While you might think that the ad has frozen or experienced a technical issue, that may not be the case

Please look at the play/pause button on our video player to see whether the ad has paused itself. If you no longer see the option to pause it, you will know that it has done it itself. If you hit play, the ad will continue.

If the two above scenarios are not the issue, please try checking one of our other draws then coming back to it. That might help. Please also try clearing your browser's cache / doing a Hard Refresh in your browser to see if that helps. You can find instructions in this FAQ article: https://help.pickmypostcode.com/article/87-im-having-trouble-loading-the-site

If that still doesn't work, do you have an adblocker running? If so then you won't be able to see the Video Draw - sorry, but the site relies on advertising to fund the prizes! Please whitelist Pick My Postcode. You can check whether you have ad adblocker running here: https://www.detectadblock.com/ 

Whichever browser you use, please make sure that it is up-to-date as an outdated browser could impact the video player.

If you have more than one browser on your device or have enough memory to download another, trying a different browser might also solve any issue.

If you're continuing to have issues accessing the postcode or viewing the video after trying all of the above, please contact admin with a screenshot and a description of the issue (or any error message if one was provided).