I'm having trouble loading the site

Please try clearing your browser's cache. This should solve the issue, as it tends to solve most technical issues. (You'll need to do this on every page that is not loading)


Clearing the browser’s cache for a specific page forces it to load the most recent version of a page. Sometimes, when changes are made to the website, they don’t register immediately due to caching. Clearing the cache will usually fix this.


First, please make sure you have cookies enabled. If you don't know whether you have them enabled or not, please visit:


https://www.whatismybrowser.com/


(They also show you how to enable them if yours are switched off)


How to clear cache by browser:


Google Chrome

Please see this Google support page:

https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

It has a drop down box which provides instructions for Chrome on a Computer, Android phone & tablet and for iPhone and iPad.


Mac:

  1. Open Chrome.
  2. Press ⌘ Command + ⇧ Shift + Delete  .
  3. Select a time range (e.g. All time).
  4. Tick Cached images and files.
  5. Click Delete data.

Mozilla Firefox and Related Browsers:

  1. Open Firefox.
  2. Click Firefox in the top menu and select Settings.
  3. Select Privacy & Security.
  4. Scroll down to Cookies and Site Data.
  5. Click Clear Data….
  6. Tick Temporary cached files and pages (you can leave cookies unticked).
  7. Click Clear.

Microsoft Edge:

Go to Settings > Privacy > Clear browsing data and select Ctrl+Shift+Del.

On a Mac hit ⌘ Command + ⇧ Shift + Delete


Safari on a Mac:

  1. Open Safari.
  2. Click Safari → Settings (or Preferences on older versions).
  3. Select the Advanced tab.
  4. Enable Show features for web developers (or Show Develop menu in menu bar on older versions).
  5. Close Settings.
  6. From the top menu, click Develop → Empty Caches.

Safari on iPhone/iPad:

  1. Open the Settings app on your iPhone or iPad.
  2. Scroll down and tap Apps → Safari (on older iOS/iPadOS versions, tap Safari directly in Settings).
  3. Scroll down to Clear History and Website Data.
  4. Select your preferred time range, such as All history.
  5. Tap Clear History to confirm.

Android Browser on Android:

Click Here to find out how.


If your device is not listed here please check Here for more options.

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