My email reminders aren't coming!

We never stop your email reminders unless you ask us to.

You can see if your reminders are switched on, as well as edit your postcode and email address here:  (you will need to be logged in & have set up a password.)

If your reminders are already switched on and you're still not receiving them, the problem will lie with your email provider.  Here are instructions for the most common email providers.

Users with 1&1 mail accounts are currently having their emails blocked. this happens occasionally when email providers think we are spamming. Unfortunately, there is nothing we can do about these bans.

Unfortunately BT have started blocking emails from our former brand, Free Postcode Lottery. We will now be sending all BT members reminders from our Pick My Postcode domain , so you'll need to add the new address to your safe senders list to keep it out of the spam folder. 

Please visit BT's help page for more information regarding safe senders:

Remember to add to your email contact list and make sure the emails haven't been going to your spam folder.

If you have checked all these and none of them applies to you but you're still not getting email reminders then contact us. Contact

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